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Average Customer Review: Average Customer Review: 4.5 of 5 4.5 of 5 Total Reviews: 7 Write a review.

  0 of 0 people found the following review helpful:
 
1 of 5 Issues with 1 cartridge July 27, 2020
Reviewer: Chase Matheson from Tennessee  
I had read good reviews ralking about great customer service, when one of my cartridges wasn't recognizing correctly, I sent an email.

Follow up was quick and generic. When I clarified I could read directions, I received an immediate phone call. (So far so good)

When he had me run through the same procedures I had tried before calling (removing and reloading the cartridge, pressing firmly so to make sure the connection was firm, and removing another cartridge to check for printer issues) I went with it knowing he was trying to help.
Then, he said, well i know it isn't my cartridges, so itbqould be a waste for me tobsend a replacement. Then blamed my printer.

Clearly they have no technical savvy and are only drop shipping these items from another source.



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5 of 5 HP 8100 CISS July 21, 2015
Reviewer: Bill Bulloc from East-Central Louisiana  
I bought this item on 10/29/2014 to reduce the cost of printing. It arrived and was easily set up and it was love at first printed page! Of course, like all relationships, there have been bumps in the road; the first was that my printer started that HP nonsense about not recognizing the CISS system. An email got a reply from "Kevin" that got it right back in service. I needed ink and they got it here asap. Then I discovered a tiny hole in the black ink tube (most likely my fault); another email to Kevin had a replacement ordered in 5 minutes and delivered the third working day. Am I a satisfied customer? YES I AM! Will I recommend the InkXpro group to others? YES I WiLL! In fact, I just did.

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  1 of 1 people found the following review helpful:
 
5 of 5 Feedback June 29, 2013
Reviewer: Alex Heberling  
Hi Andy,

Thank you very much for your attention to this issue!  I received the cartridges a few days ago, and I had a chance to install them this afternoon.  I did some test prints and they look fabulous, and I think this is going to be a much better product for me.  I very much appreciate the customer service I've recieved, and you've certainly earned a return customer for life!  I will gladly refer people I know to your products. I hope you have a great weekend!

-Alex Heberling

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  1 of 1 people found the following review helpful:
 
5 of 5 Feedback May 23, 2013
Reviewer: Stephanie  
Andy: Thank you so much for your patience and customer service. I don't do this that often, but I am recommending you to everyone. It is rare to see business owners who work this hard to help consumers use their products. Thanks again! Stephanie

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  1 of 1 people found the following review helpful:
 
5 of 5 Awesome system. Works well. Great color August 3, 2012
Reviewer: Steve Tunder from Richfield, OH United States  
I do a lot of CD disk printing and also photo printing and those types of printing use a ton of ink. I read about INKXPRO and decided that they were going to get my business. The original cost is high, but after seeing the system up close and at work and the quality of the printing by the CISS from INKXPRO, my mind was put at ease. So far I've printed 1250 CD's and about 40 full size prints. My ink is still about 1/4 gone. I had to modify the CISS system a bit. The adhesive for the clamps that hold the ink lines does not hold well so I got some commercial grade Velcro and that did the trick. Also, the ink lines do move and when the print head is all the way left, they do hit the top of the printer and it makes an annoying noise. I put a block of soft foam where it hits and now this thing is as silent as it can be. I highly recommend this CISS system. The colors are superb and the quality of the system itself is A-!.

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