At INKXPRO.COM, we value customer satisfaction above everything else. To that extent we offer only the highest products,
quick and inexpensive shipping and reliable customer support.
General Return Policy:
- We offer 30 day return policy and 6 months Warranty. Most issues can easily be solved by contacting us and troubleshooting. We offer Technical Support for ALL of our customers regardless of the length of purchase.
- 100% NO RISK exchange guarantee - If you return a defective product for EXCHANGE, you will have the product 100% exchanged with a new replacement.
- If you are returning a defective product and request a REFUND, you will receive a product refund (less shipping cost) in line with the specific product category policy listed below
Here are the rules to follow for your return:
- You must request a return for refund within 30 days (45 days for
international customers) after the shipping date. No refunds are
issued after 30 days for USA customers (45 days for international
- Each return MUST have an RMA number, a "Return Merchandise Authorization" number. Contact us to request
a RMA number and be sure to indicate the reason for your return.
- Please write down your RMA number on the outside of the box that
contains the merchandise you want to return. One RMA number can only
be issued for one order. If you have different items from different
orders, then you need to request a different RMA number for
each return. When returning the product, we strongly recommend the use
of a carrier that can track packages. You are also
responsible for insuring the returned item. INKXPRO.com will not be
responsible for any shipping loss.
- Physical damage to the returned product will void the product's warranty and the return policy.
- Please note that all items returned for a refund must be returned
in "as new" condition in the original packaging and include all
accessories, blank warranty cards, UPC codes (attached), and user
manuals. All returns are inspected and tested.
- The shipping fee is non-refundable. The buyer is always responsible
for paying the shipping costs when returning a product, as well
as insurance. INKXPRO.com will not reimburse any customer for the
shipping cost of a returned product.
- Please allow 4-10 business days to process your return.
- We cannot accept returns of certain items for a refund, including:
Any item that is returned after the 30 day grace period (45 days
for international customers), or any item that is not in its original
condition, is physically damaged, or is missing parts,
any photo paper that has been printed on or used.
- Return merchandise authorization (RMA) number expires if postmarked
after 10 days after a return authorization number is issued. No refund
or exchange will be processed for packages with expired RMA numbers.