At INKXPRO.COM, we value customer satisfaction above everything else. To that extent we offer only the highest products,
quick and inexpensive shipping and reliable customer support.
General Return Policy:
It is important to realize that any perceived "quality" or
"defective" issues with these products are usually the result of a
cartridge that is being refilled, and not with the ink that you are
refilling into the cartridge. If (before you refill your cartridge)
your cartridge is already printing with streaks or lines, or if the
cartridge's print heads have dried considerably due to non-use,
your cartridge is basically already defective or exhibiting signs of
defect, and "refilling" it will not bring it back to life.
Don't expect our ink refills to perform miracles - they are intended to
refill functional cartridges. It is always recommended to refill
an inkjet cartridge BEFORE it completely empties and while it is still
printing well, or very soon after it empties so the print heads
don't dry beyond repair. Refunds / exchanges can only be offered if you
provide a printout that shows that the quality problem is not
with the cartridge itself, but rather with the ink in our refills.
CONTINUOUS INK SYSTEMS:
Most of the issues with the CISS products are related to
installation. If these products are properly installed you should have
problems with these products. You can always contact us for technical
assistance and we can troubleshoot the problems that you may
have. All returns for CISS products are subject to a 15% restocking
Here are the rules to follow for your return:
- You must request a return for refund within 30 days (45 days for
international customers) after the shipping date. No refunds are
issued after 30 days for USA customers (45 days for international
- Each return MUST have an RMA number, a "Return Merchandise Authorization" number. Contact us to request
a RMA number and be sure to indicate the reason for your return.
- Please write down your RMA number on the outside of the box that
contains the merchandise you want to return. One RMA number can only
be issued for one order. If you have different items from different
orders, then you need to request a different RMA number for
each return. When returning the product, we strongly recommend the use
of a carrier that can track packages. You are also
responsible for insuring the returned item. INKXPRO.com will not be
responsible for any shipping loss.
- Physical damage to the returned product will void the product's warranty and the return policy.
- Please note that all items returned for a refund must be returned
in "as new" condition in the original packaging and include all
accessories, blank warranty cards, UPC codes (attached), and user
manuals. All returns are inspected and tested.
- The shipping fee is non-refundable. The buyer is always responsible
for paying the shipping costs when returning a product, as well
as insurance. INKXPRO.com will not reimburse any customer for the
shipping cost of a returned product.
- Please allow 4-10 business days to process your return.
- We cannot accept returns of certain items for a refund, including:
Any item that is returned after the 30 day grace period (45 days
for international customers), or any item that is not in its original
condition, is physically damaged, or is missing parts,
any photo paper that has been printed on or used.
- Return merchandise authorization (RMA) number expires if postmarked
after 10 days after a return authorization number is issued. No refund
or exchange will be processed for packages with expired RMA numbers.